USPS Report on PRC Rate and Service Inquiries for January 2012
The Postal Regulatory Commission referred 68 inquiries to the Postal Service in January. Customers
received responses on average within 20 days.
Inquiries covered various topics that fell into three main categories:
• Delivery services (52) – i.e., the time of delivery, forwarding, and method of delivery.
• Customer services (11) – i.e., hours of service, availability of retail products, and product
tracking.
• Policies/procedures (5) – i.e., general information, obtaining refunds or exchanging postage,
and suggestions.
While many of the inquiries were customer specific, the following topic is highlighted for possible
interest to a larger audience.
Putting Mail on Hold
A request to Hold Mail can be submitted in three ways:
• By filing online at: Hold Mail at www.usps.com you will need to do the following steps: You
will need to enter your name, address, phone number, email address and click “Check
Availability” to see if a Hold Mail is available through the online system. If it is not available,
you will need to submit a hold request using one of the other options provided:
• Submitting a completed PS Form 8076, Authorization to Hold Mail at your local Post Office
facility.
• Contacting 1-800-ASK-USPS (1-800-275-8777) where a representative can assist you.
Note: A Hold Mail request is not necessary for a PO Box, as mail will be allowed to accumulate for up
to 30 days.
Confirmation number:
When completing an online Hold Mail request, a confirmation page will be displayed with a
confirmation number to verify your request has been accepted.
How far in advance do I need to submit my Hold Mail request?
Online Hold Mail requests submitted before 2:00 A.M. Central Time can begin on the same Postal
business day. Postal business days are Monday through Saturday. Requests made in person at your
local Post Office™ or by calling 1-800-ASK-USPS (1-800-275-8777) must be submitted one business
day in advance. You may submit a Hold Mail request up to 30 days in advance.
What are the minimum / maximum lengths of time the Post Office™ will hold my mail?
Hold Mail requests must be for a minimum duration of 3 days. The maximum duration for Hold Mail
requests is 30 days. If you need mail held longer than 30 days, please contact your local Post
Office™.
Do I need to submit multiple Hold Mail requests if there is more than one person at the same
address?
All mail regardless of name will be held for the address entered. Submitting a Hold Mail request once
is all that is required to hold mail delivery for everyone at the address.
When my mail is being held, are packages held too?
Yes. When your mail is placed on hold, your Post Office™ will hold all packages as well.
Cost of the Hold Mail service
Currently this service is available at no charge.
Customers can also find answers to many frequently asked questions by visiting the US Postal
Service website at usps.com/customerservice/welcome.htm.
The Postal Regulatory Commission referred 68 inquiries to the Postal Service in January. Customers
received responses on average within 20 days.
Inquiries covered various topics that fell into three main categories:
• Delivery services (52) – i.e., the time of delivery, forwarding, and method of delivery.
• Customer services (11) – i.e., hours of service, availability of retail products, and product
tracking.
• Policies/procedures (5) – i.e., general information, obtaining refunds or exchanging postage,
and suggestions.
While many of the inquiries were customer specific, the following topic is highlighted for possible
interest to a larger audience.
Putting Mail on Hold
A request to Hold Mail can be submitted in three ways:
• By filing online at: Hold Mail at www.usps.com you will need to do the following steps: You
will need to enter your name, address, phone number, email address and click “Check
Availability” to see if a Hold Mail is available through the online system. If it is not available,
you will need to submit a hold request using one of the other options provided:
• Submitting a completed PS Form 8076, Authorization to Hold Mail at your local Post Office
facility.
• Contacting 1-800-ASK-USPS (1-800-275-8777) where a representative can assist you.
Note: A Hold Mail request is not necessary for a PO Box, as mail will be allowed to accumulate for up
to 30 days.
Confirmation number:
When completing an online Hold Mail request, a confirmation page will be displayed with a
confirmation number to verify your request has been accepted.
How far in advance do I need to submit my Hold Mail request?
Online Hold Mail requests submitted before 2:00 A.M. Central Time can begin on the same Postal
business day. Postal business days are Monday through Saturday. Requests made in person at your
local Post Office™ or by calling 1-800-ASK-USPS (1-800-275-8777) must be submitted one business
day in advance. You may submit a Hold Mail request up to 30 days in advance.
What are the minimum / maximum lengths of time the Post Office™ will hold my mail?
Hold Mail requests must be for a minimum duration of 3 days. The maximum duration for Hold Mail
requests is 30 days. If you need mail held longer than 30 days, please contact your local Post
Office™.
Do I need to submit multiple Hold Mail requests if there is more than one person at the same
address?
All mail regardless of name will be held for the address entered. Submitting a Hold Mail request once
is all that is required to hold mail delivery for everyone at the address.
When my mail is being held, are packages held too?
Yes. When your mail is placed on hold, your Post Office™ will hold all packages as well.
Cost of the Hold Mail service
Currently this service is available at no charge.
Customers can also find answers to many frequently asked questions by visiting the US Postal
Service website at usps.com/customerservice/welcome.htm.
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